Support Center

We're here to help you learn German effectively

Frequently Asked Questions

How do I create an account? +
You can create an account by going to Settings → Account → Sign In. Choose from Apple Sign-In, Google Sign-In, or Email sign-up. You can also use the app without an account in guest mode.
How do I sync my progress across devices? +
Sign in with the same account on all your devices. Your progress, custom words, and settings will automatically sync through our secure cloud storage.
What's included in the premium version? +
Premium includes: ad-free experience, unlimited custom words, advanced statistics, offline mode, priority support, and exclusive study modes. You can upgrade in Settings → Premium.
How do I add my own words? +
Go to the "My Words" tab and tap the + button. Enter the German word, translation, and optional notes. Your custom words will be included in your study sessions.
How does spaced repetition work? +
VocaFlip uses a scientifically-proven spaced repetition algorithm. Words you know well appear less frequently, while difficult words appear more often. This optimizes your learning efficiency.
Can I use VocaFlip offline? +
Yes! Once vocabulary is downloaded, you can study offline. Your progress will sync when you reconnect. Premium users get enhanced offline features.
How do I delete my account? +
Go to Settings → Account → Delete Account. You can also visit our data deletion page or email privacy@takemeway.studio. Account deletion is permanent.
Is my data secure? +
Yes! We use industry-standard encryption for all data. Your information is stored on secure Firebase servers in the EU. Read our Privacy Policy for details.

Still Need Help?

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Email Support

Get help via email

support@takemeway.studio

Response within 24 hours

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Report a Bug

Found something wrong?

bugs@takemeway.studio

Include device & iOS version

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Feature Request

Have an idea?

ideas@takemeway.studio

We love feedback!

App Version Information

Current Version: 1.0.0

Minimum iOS: 17.0

Last Updated: September 2025

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